In case of exchange/return of goods

Bought the product but did not like it

- Buyers can return goods if they are not satisfied within 1 hour of receiving the goods, Bean will exchange the product for the customer. Products that want to be exchanged or returned must be kept in original packaging, unopened, and unused. It is not necessary that the labels or boxes are damaged. No distortion or deformation.

Purchased product is defective

Please check the product before payment. In case the product is damaged during transportation, please refuse and return the product to us.

The product cannot be used immediately upon delivery

First, take the time to carefully read the user manual and make sure the product suits your needs. Please contact us immediately for assistance in returning goods

The product delivered does not comply with the order

Do you think the product delivered to you does not match your order? Please contact us as soon as possible, our system will check if your item was sent by mistake. In that case, we will replace the exact item you requested (when available).

Return conditions

Conditions on return time: within 01 day from receipt of goods and must immediately call us at the phone number above to confirm return and exchange.

Return conditions:

- Returned products must be in their original packaging

- Warranty card (if any) and company stamp on the product are intact.

- Exchanged/returned products must still have complete boxes, instructions for use, and must be unused.

- You are responsible for shipping, packaging, collection, and communication costs up to a maximum of 20% of the order value.

Return process

Step 1: After receiving the goods. We request you to check carefully once before receiving the goods. If there is a problem, please contact the Customer Support Center while the delivery staff is still there

- In case the delivery staff has left

- If you want to return the goods, you can contact us for processing and an appointment to return the goods

Step 2: After the Customer Support Center announces the appointment to receive returned goods

Best regards!